Exp CX Training Professional

Honeywell -
Karnataka

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Job details

Full-time
8 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Office
Programmable logic controllers
Presentation skills
Bachelor's degree
HVAC
HVAC design
B.E.
Communication skills
Sensors

Full job description

Educational Qualifications:

Bachelor of Engineering or Technology in Electronics, Mechanical or Instrumentation discipline or equivalent.
Must have a good command on use of Microsoft Office, Power Point, Word and Excel.

Work Experience

Minimum 7 years’ working experience as a technical professional as Field Service Engineer, Commissioning Engineer, Application Engineer, Test Engineer or Tech Support Professional for Building Management Systems and HVAC products.

3. Technical Skills

BMS and HVAC Products (Fire panels such as Trend, Comfort Point, EBI, Niagra, Desigo, Metasys, etc.)
Good understanding of HVAC Principles, AHU, Chillers, Pumping Systems.

Behavioural Competencies Required

Self-motivated and passionate with clear customer focus. problems solving & solution orientated approach.
Comfortable presenting formally and informally to a wide variety of audiences.
Highly organised and structured approach, skilled at asking questions and listening to attendee feedback.
Demonstrable technical or engineering background, either software or hardware based.
Excellent communication, organizational and planning skills
Ability to meet tight deadlines, ensuring quality is not compromised.

Purpose of the Job

Provide technical training to end users & customers (channel partners, system integrators, distributors, etc.) or internal field service professionals.

2. Principal Responsibilities

Set up structured training schedules, on a quarterly cycle, to be conducted within the assigned region.
Deliver technical training Building Management System products (DDC, Field Devices and Supervisors) in person face to or virtual delivery.
Keep records of all trained participants along with up-to-date contact details that can be used on tech calls and bulletins etc. using the MYHBU LMS platform.
Consult with sales, offering and technical support to ensure that training demands are addressed appropriately, promptly and that up-to-date information is passed to attendees.
Keep in contact with key customers through sales to ascertain their training needs, review training requirements and make sure that they are fully conversant with the company’s latest products that is relevant to them.
Build and Mainatin the training kits and set up. - Be proficient in all aspects of the products sold by the company and make sure that all support materials, demonstration, and test equipment are well maintained.
Ensure that regular training updates are carried out in conjunction with engineering & offering management.
Verify and test new products/software releases prior to release and ensure that all training programs are updated to reflect the latest product lines. Align to the Entry into Service GDM.
Attend the relevant train the trainer programmes with the associated resources.

3. Principal Networks & Contact Links

Internal

Technical Support
Training Development
Engineering
Sales

External

Distributors
Channel Partners
Consultants
End Users

4. Supervisory Responsibilities

None

5. Budgetary Responsibilities

Keep costs within budget.

6. Geographic Scope & Travel Requirements

Scope: India and AEA

7. Key Performance Measures

100% Adherence to Quarterly Training schedule
95% ISAT (Instructor Satisfaction)
95% CSAT (Course Satisfaction)
100% Achievement of Training Revenue for assigned territory and the business.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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