ROLE : Trainer
DESIGNATION: Trainer
LOCATION : Kolkata
YEARS OF EXPERIENCE : 1-2 Years
Role and key responsibilities:
Responsible for day-to-day functional direction of agents within the program training
classroom environment, including student progress monitoring for the duration of
training, providing coaching and developmental feedback and readiness
recommendations
Utilize effective presentation and facilitation skills including creative training techniques
and adult/accelerated learning techniques using a variety of training delivery modalities
in a classroom environment
Prepare and present training materials through classroom learning, hands on
demonstrations, and supporting activities
Accountable for achieving individual training performance metrics
Support and partner with Operations to transition agents from training to production
environment, ensuring competency levels meet business standards
Maintain relevant product knowledge for each account by taking calls, attending client
and cross functional meetings (as needed), and side by side observations
Ensure effective, consistent communication with managers, peers, and other resource
groups, including day-to-day informal interaction with clients
May support the Instructional Design team in designing and developing training
materials for various instructional delivery methods including computer-based training,
interactive classroom training, and written job aids
Measure the effectiveness of training programs using various feedback methods - focus
groups, interviews, and surveys that will lead to enhancement of training resources and
programs based on results of evaluation
Recommend curriculum modifications to Training Manager/Supervisor on the basis of
internal customer feedback and/or Training Needs Analysis
Participate and contribute to continuous learning culture by maintaining engagement on
change management, product and services releases, policies, processes, and
procedures Proven experience in training methodologies, and soft skills
(communication skills, critical thinking, time management, team building, etc.)
Key skills and knowledge-
Strong communication skills, both written and verbal
Proficient in Microsoft Office
Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables
Self-starter, sense of urgency, and works well under pressure
Strong attention to detail
Sense of professionalism and ability to develop good relationships
Qualification :Graduate
