About Us
Mocaup is a fast-growing performance marketing and digital solutions agency based right here in Jaipur. We specialize in high-intent lead generation, scalable tech frameworks, and modern client acquisition systems for ambitious businesses.
To support our rapid expansion, we are looking for a proactive, articulate, and customer-first Customer Support Executive to join our Jaipur office. If you have solid communication skills, a knack for problem-solving, and want to grow in the fast-paced agency space, we would love to have you onboard.
Key Responsibilities
- Client Communication: Serve as the primary point of contact for clients across phone calls, WhatsApp, email, and live chat. Address and resolve day-to-day queries smoothly and professionally.
- Ticket Management: Log, prioritize, track, and close client queries end-to-end using our internal CRM and ticketing systems.
- Client Onboarding: Assist newly onboarded clients with platform walkthroughs, account setup, and initial queries to ensure a seamless kickoff.
- Cross-Team Coordination: Coordinate with internal digital marketing, tech, and business development teams to get technical or operational roadblocks sorted quickly.
- Issue Tracking & Reporting: Keep clean records of recurring client issues and feedback to help the management improve overall service delivery.
Eligibility & Requirements
- Experience: 1–3 years of hands-on experience in customer support, client servicing, or account coordination (agency, IT, or SaaS background preferred).
- Communication Skills: Strong verbal and written fluency in both English and Hindi, with polite, confident phone and chat etiquette.
- Technical Comfort: Familiarity with basic CRM tools, ticketing portals, Google Workspace (Sheets, Docs), and web dashboards.
- Aptitude: Calm temperament, good presence of mind, and the ability to manage client expectations during urgent escalations.
- Location: Must be based in Jaipur or ready to commute daily to our Jaipur office.
What We Offer
- Remuneration: Competitive salary package (best in industry, based on relevant experience and merit).
- Career Growth: Fast-track learning curve with direct exposure to modern performance marketing and tech operations.
- Work Culture: Energetic, merit-driven workplace with close mentorship from senior leadership.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
