Shilton Hospitality Pvt. Ltd. is looking for a friendly, professional, and customer-oriented Front Office Assistant to provide exceptional guest service and ensure the smooth operation of the front desk. The ideal candidate will be responsible for welcoming guests, managing check-ins and check-outs, handling reservations, responding to guest enquiries, and coordinating with various departments to deliver an outstanding hospitality experience.
Key Responsibilities
- Welcome guests in a courteous and professional manner.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and modifications.
- Respond promptly to guest enquiries, requests, and complaints.
- Coordinate with Housekeeping, Engineering, and Food & Beverage departments to ensure guest satisfaction.
- Maintain accurate guest records and update the Property Management System (PMS).
- Process guest payments, invoices, and billing accurately.
- Answer telephone calls, emails, and other guest communications professionally.
- Provide guests with information about hotel facilities, services, and local attractions.
- Assist in handling VIP arrivals and special guest requests.
- Ensure the reception area is clean, organized, and presentable at all times.
- Prepare daily reports, shift handovers, and occupancy reports.
- Upsell rooms, hotel services, and promotional packages to maximize revenue.
- Ensure compliance with hotel SOPs, grooming standards, and guest service protocols.
- Maintain confidentiality of guest information and company records.
- Assist in emergency situations and follow hotel safety procedures.
- Perform any other duties assigned by the Front Office Manager or Duty Manager.
Requirements
- Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
- 1–3 years of experience in Front Office or Guest Services within the hospitality industry.
- Knowledge of hotel reservation systems and Property Management Systems (PMS).
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Basic computer proficiency, including MS Office.
- Willingness to work rotational shifts, weekends, and public holidays.
Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person
