Mahagun Group is looking for a polished, confident, and customer-focused Guest Relationship Executive to manage guest interactions and deliver an exceptional experience across our premium real estate developments.
The ideal candidate should have 4–10 years of experience in aviation, hospitality, luxury retail, luxury real estate, or glamour-facing industries, with excellent communication and interpersonal skills.
Key Responsibilities
- Welcome and professionally interact with guests, clients, and prospective customers.
- Provide a warm, personalized, and premium experience throughout the guest journey.
- Understand guest requirements and coordinate with relevant internal teams to ensure timely assistance.
- Manage guest reception, appointments, site visits, and customer interactions.
- Assist in coordinating property/project visits and customer walkthroughs.
- Handle guest queries and ensure prompt and courteous resolution.
- Maintain accurate records of guest visits, appointments, and feedback.
- Coordinate with sales, customer relationship, facility, and project teams as required.
- Collect and communicate guest feedback to improve the overall customer experience.
- Ensure reception, meeting areas, and guest-facing spaces maintain a professional and welcoming environment.
- Represent the Mahagun Group brand with professionalism, confidence, and a service-oriented approach.
Candidate Requirements
- Graduate in any discipline; hospitality or customer-service-related qualification will be an advantage.
- 4–10 years of relevant experience in guest relations, customer experience, front office, hospitality, aviation, luxury retail, or similar premium service environments.
- Candidates from Aviation, Hospitality, Luxury, or Glamour backgrounds are preferred.
- Excellent verbal and written communication skills.
- Pleasant personality with strong interpersonal and relationship-management skills.
- Well-groomed, confident, and comfortable interacting with HNI/UHNI customers and senior stakeholders.
- Strong customer-service orientation and professional etiquette.
- Ability to remain calm, courteous, and solution-oriented in demanding situations.
- Good knowledge of MS Office and basic reporting/documentation.
- Strong coordination and multitasking abilities.
Pay: ₹30,000.00 - ₹70,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Experience:
- Guest relations: 3 years (Preferred)
Willingness to travel:
Work Location: In person
