Key Responsibilities
- Relationship Building: Act as the dedicated, day-to-day point of contact for assigned clients, fostering long-term trust and loyalty. [1, 2]
- Client Strategy: Understand clients' unique business goals and create tailored strategic plans to deliver continuous value. [1]
- Internal Coordination: Bridge the gap between client requirements and internal teams (e.g., product, marketing, technical support) to ensure seamless project delivery. [1, 2]
- Growth & Retention: Proactively identify opportunities for upselling and cross-selling company products or services to maximize account revenue. [1, 2]
- Performance Reporting: Track account health metrics and KPIs, preparing regular status reports and presentations for both clients and internal management. [1, 2]
- Issue Resolution: Act swiftly to address client complaints, manage expectations, and solve escalated challenges. [1, 2]
Required Skills & Qualifications
- Communication: Exceptional verbal and written communication skills, plus the ability to present ideas clearly.
- Interpersonal Skills: Strong emotional intelligence to navigate negotiations, conflict resolution, and client management.
- Analytical Thinking: Ability to analyze customer data, identify trends, and turn insights into actionable strategies.
- Organization: High attention to detail and the ability to manage multiple client accounts and deadlines simultaneously.
- Technical Proficiency: Experience with CRM platforms (like Salesforce or HubSpot) and project management software. [1, 2, 3, 4, 5]
Common Requirements
- Education: Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Experience: Typically 1 to 3+ years in account management, customer success, or B2B sales. [1, 2, 3]
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
