Candidates should be from International BPO Voice process or sales .
Call to discuss for more details.HR Ali 7710067220
TL :
Roles & Responsibilities:
· Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations
· Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions
· Strong orientation towards Customer Experience
· Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required
· Manage projects as assigned within defined metrics and timelines
· Create an environment of high energy and enthusiasm
· Responsible for management of Engagement, Attrition and ESAT for the team
· Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment
· Resolve employee concerns with urgency & accuracy
· Engage in effective Career Development activities like effective career coaching and counselling
Essential Skills & Experience:
· Good experience in international collections
· Strong MIS skills - Proficient in MS Word, Excel, Access, PowerPoint
· Strong analytical bend of mind with good logical reasoning abilities
· Strong interpersonal skills at both verbal and written communication
· Strong concepts of leadership competencies, displays ownership, accountability and pro activeness
· Good communication and writing skills preferred
· Minimum Graduate
· Flexibility working in rotational US Shifts
Job Type: Full-time
Pay: ₹35,000.00 - ₹65,000.00 per month
Benefits:
Experience:
- team leader: 1 year (Required)
Language:
- Excellent English (Required)
Work Location: In person
