Location: Gurgaon
Job Type: Full-time
Experience Required: 0-2 year
Industry: Financial Services / Fintech / Payments
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Respond to customer inquiries via phone, email, and chat in a timely and professional manner
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Resolve customer issues related to digital payments, transaction failures, refunds, chargebacks, and account discrepancies
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Escalate unresolved queries to the appropriate departments and ensure follow-through
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Maintain detailed records of customer interactions, issues, and resolutions using CRM tools
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Collaborate with the technical and operations teams to address recurring issues and improve customer experience
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Provide feedback to the product team based on customer pain points
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Stay up-to-date with industry trends, product updates, and regulatory guidelines in the payments domain
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Minimum 6 month of customer support experience in the payments or fintech industry
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Strong understanding of digital payment systems, payment gateways, UPI, cards, wallets, and banking protocols
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Excellent verbal and written communication skills in English (regional language proficiency is a plus)
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Good problem-solving skills and attention to detail
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Ability to multitask and manage time effectively in a fast-paced environment
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Familiarity with customer support tools or similar CRMs
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Basic knowledge of fraud prevention and KYC/AML guidelines is an advantage
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Bachelor’s degree in Business Administration, Finance, Commerce, or a related field
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Experience in a startup or high-growth fintech environment is a plus
