Key Responsibilities
- Lead, supervise, and motivate the operations team to achieve daily, weekly, and monthly targets.
- Allocate tasks and responsibilities among team members based on workload and priorities.
- Monitor individual and team performance and provide regular feedback.
- Conduct team meetings and daily/weekly performance reviews.
- Support recruitment, onboarding, training, and development of team members.
- Manage attendance, leave, shift schedules, and workforce allocation.
Operations Management
- Manage day-to-day operational activities and ensure smooth workflow.
- Ensure all processes are completed accurately and within defined timelines.
- Monitor productivity, quality, turnaround time (TAT), and other operational KPIs.
- Identify operational bottlenecks and take corrective actions.
- Ensure proper documentation, record keeping, and timely reporting.
- Coordinate with internal departments to resolve operational issues.
- Ensure adherence to company policies, SOPs, and process guidelines.
Performance & Reporting
- Track and analyze operational performance against targets.
- Prepare and share daily, weekly, and monthly MIS/performance reports.
- Identify performance gaps and implement improvement plans.
- Escalate critical operational issues to the Operations Manager/Department Head.
- Maintain accurate operational data and ensure timely submission of reports..
Required Qualifications
- Bachelor's degree in Business Administration, Operations, Management, or a related field.
- 3–6 years of experience in operations or a related function.
- Prior experience in team handling or supervisory responsibilities.
- Strong knowledge of operational processes, SOPs, and KPI management.
- Good working knowledge of MS Excel, MS Office, and reporting/MIS tools.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work under pressure.
Preferred Skills
- Team leadership and people management.
- MIS and data analysis.
- Process improvement and workflow management.
- Performance management.
- Conflict resolution and escalation handling.
- Strong decision-making and organizational skills.
- Experience with ERP/CRM or other operations-management systems.
Key KPIs
- Team productivity and target achievement.
- Process accuracy and quality.
- Turnaround Time (TAT).
- SLA adherence.
- Error/defect rate.
- Team attendance and productivity.
- Customer/internal stakeholder satisfaction.
- Process compliance.
- Operational cost and efficiency.
- Timely completion of reports and assigned activities.
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
- Leave encashment
- Paid time off
Work Location: In person
