Your Journey Starts Here
Explore Your Next Role at Sapiens
Jobs
Senior
Location Bangladore, India
Working Model Fulltime, Hybrid
Req ID 12345
Add to my Favorites
Copy Link
System Administrator - Cyber Security
Req ID: 56717
Location:
Bangalore, IN
#job-location.job-location-inline { display: inline; }
SAPIENS INTERNATIONAL
Security Specialist
IT – Information Security Operations | Information Security Specialist | Full-Time | India | Rotational Shift
ABOUT THE ROLE
Sapiens International is looking for a Security Specialist (Information Security Specialist) to join our global IT Security team. This is a hands-on, incident-driven role responsible for reviewing and resolving security tickets raised by users and teams across the business.
You will be the first point of response for security tickets raised across our security tools — EDR, DLP, email protection, DNS security, CSPM, Exposure Management, External Attack Surface Management, Identity Protection, Purview, and other platforms in our stack. You will review each ticket, investigate the cause, and work it through to resolution, escalating where needed. Alongside ticket handling, you will also support security tool administration and take up tasks assigned by your manager.
Work Schedule
This is a rotational shift role. Shifts rotate every two weeks across three windows: Morning 9:00 AM – 6:00 PM, Afternoon 1:00 PM – 10:00 PM, and Evening 6:00 PM – 3:00 AM.
KEY RESPONSIBILITIES
Incident & Ticket Management
Review, investigate, and resolve security incidents and tickets raised by users and teams across various security tools
Handle tickets spanning multiple security platforms, working across a minimum of four of: EDR, DLP, email protection, DNS security, CSPM, Exposure Management, External Attack Surface Management, Identity Protection, and Purview
Diagnose the root cause of each reported issue and take the appropriate action to fix it, whether it's a policy change, configuration update, or coordination with another team
Coordinate with end users, IT, and other teams to gather information and drive tickets to closure within SLA
Escalate complex or high-severity incidents to senior team members or the manager as needed
Security Tools & Task Support
Support day-to-day administration and configuration of security tools such as EDR, DLP, email protection, DNS security, CSPM, Exposure Management, External Attack Surface Management, Identity Protection, and Purview
Work on security tasks, tool improvements, and projects assigned by the manager
REQUIREMENTS
Experience
3+ years of experience in information security operations, a security operations center, or a security service-desk role
Hands-on experience handling security tickets or incidents across multiple security tools
Demonstrated exposure to at least four of the following: EDR, DLP, email protection, DNS security, CSPM, Exposure Management, External Attack Surface Management, Identity Protection, or Purview
Technical — Must Have
Working knowledge of common security tools and the issues they generate — EDR, DLP, email protection, DNS security, CSPM, Exposure Management, External Attack Surface Management, Identity Protection, and Purview
Understanding of ticket-based troubleshooting — reading alerts, checking logs/policies, and identifying root cause
Ability to work independently to research and resolve tickets using vendor documentation and internal knowledge bases
Soft Skills & Language
Fluent verbal English
Willing and flexible to work a rotational shift model (morning/afternoon/evening, rotating every two weeks)
Able to multi-task, prioritize, and stay organized under ticket volume
Team player with a proactive, ownership mindset
Advantage (Not Required)
Prior hands-on exposure to any of: CSPM, Exposure Management, External Attack Surface Management, Identity Protection, or Purview
Exposure to ITSM/ticketing tools (ServiceNow)
Security-related certifications: CompTIA Security+, CEH, or vendor-specific (Microsoft, CrowdStrike, etc.)
We Are
Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk.
The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance.
With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation.
Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers’ compensation from offices across North America, Europe, the Middle East, and Asia Pacific.
Your Recruitment Journey
We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process:
Apply
Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations.
1
Review
Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture
2
Interview
This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens
3
Offer
If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape
4
Onboard
Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead
5
Disclaimer
Sapiens India does not authorize any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens. Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.
Accordingly, please check the authenticity of any such offers before acting on them and were acted upon, you do so at your own risk. Sapiens shall neither be responsible for honoring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.
In the event that you come across any fraudulent activities in the name of Sapiens, please feel free report the incident at sapiens to
[email protected].
