Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Exchange Server
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity effectively.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the implementation of system updates and patches to enhance performance and security.
- Support junior team members by sharing knowledge and providing guidance when needed.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Exchange Server.
- Strong understanding of email system architecture and protocols.
- Experience in troubleshooting and resolving issues related to messaging platforms.
- Familiarity with system monitoring tools and performance tuning techniques.
- Ability to analyze logs and diagnose complex technical problems.
- Good communication skills to effectively interact with technical teams and end users.
Additional Information:
- The candidate should have minimum 3 years of experience in Microsoft Exchange Server.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
