Primary Responsibilities
1. ServiceNow Development
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Develop and customize ServiceNow applications and modules
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Configure workflows, Flow Designer, UI Policies, Business Rules, ACLs, Client Scripts, and Script Includes
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Build integrations using REST/SOAP APIs
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Develop catalog items, portals, and automation workflows
2. Technical Leadership
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Lead a team of developers and administrators
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Review code quality and enforce development standards
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Guide junior developers on platform best practices
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Support estimation, sprint planning, and technical design discussions
3. Solution Design & Implementation
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Translate business requirements into technical solutions
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Prepare technical design documents
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Participate in architecture and integration discussions
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Ensure scalable and reusable development patterns
4. Integration & Automation
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Design integrations with external systems such as:
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SAP
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Salesforce
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Kafka
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CPQ
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BRIM
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Telecom order systems
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Work on IntegrationHub, MID servers, and API orchestration
5. Production Support & Stability
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Troubleshoot complex production issues
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Handle platform upgrades and deployments
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Improve performance and platform stability
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Support incident resolution and root-cause analysis
Common certifications:
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CSA (Certified System Administrator)
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CAD (Certified Application Developer)
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CIS-ITSM
