Key Responsibilities:
· Monitor network performance, outages, and alerts through NMS and other tools.
· Manage a team of NOC engineers during the shift and ensure adherence to SOPs.
resolution.
· Assign and track tickets in the incident management system; ensure timely updates and closure.
· Prepare and share shift handover reports, downtime summaries, and RCA documentation.
· Ensure that SLAs are met for fault resolution and escalation timelines.
· Conduct routine checks on core devices, backbone links, customer circuits, and BNG performance.
· Assist in implementing network changes, upgrades, and preventive maintenance as scheduled.
· Train and mentor junior team members to build technical and operational capabilities.
Required Skills:
· Managing broadband and enterprise customer escalations efficiently.
· Strong leadership skills with the ability to guide and motivate NOC engineers during shift operations.
· Excellent coordination abilities for cross-functional communication with field teams, L2/L3 support, vendors, and customers.
· Effective communication skills, both verbal and written, for professional interaction and shift handovers.
· Good decision-making skills under pressure, especially during critical outages or service degradation.
· Experience in managing shift schedules, attendance, and ensuring team availability.
· Ability to maintain discipline, accountability, and performance tracking within the shift team.
· Skilled in prioritizing and assigning tasks/tickets based on urgency and business impact.
· Experience in preparing and reviewing daily shift reports, incident logs, and escalations.
· Familiarity with customer communication protocols and escalation handling procedures.
· Strong documentation and reporting skills to support management and audit requirements.
· Flexibility to work in a 24x7 rotational shift environment, including weekends and holidays.
· Good understanding of ISP network technologies:
· Knowledge of FTTH/FTTx, GPON, MPLS, BGP, OSPF, VLANs, SNMP, DHCP, PPPoE, DNS, Radius/AAA
Key Competencies
· Strong analytical and troubleshooting skills.
· Good Leadership quality.
· Ability to work under pressure in a 24/7 ISP operations environment.
· Excellent communication with internal and external customers.
· Ownership mindset with attention to detail.
Expected Candidate Profile
Age
28 to 34 years
Qualification
Graduate / 10+12+Diploma
Total Exp.
6 to 8 Years
Relevant Exp.
Minimum 3 Years
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person
