About SignalHOT
SignalHOT is an AI-powered Customer Success Intelligence platform that helps B2B companies detect churn risk, escalation signals, and
growth opportunities before they become problems. We work with customer success and support teams across mid-market and enterprise companies, integrating deeply with CRM and helpdesk platforms including Salesforce, Zendesk, and ServiceNow.
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The Role
We are looking for a Senior Business Analyst / Product Owner to serve as the critical bridge between our customers and our product and
engineering teams. You will own requirement discovery, client onboarding discussions, and delivery coordination — working closely with both US-based stakeholders and India-based technology teams.
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Key Responsibilities
- Lead requirement discovery sessions with prospects and customers — translating business needs around customer success, churn management, and support operations into clear, actionable product specifications
- Act as the primary liaison between customer stakeholders and our engineering team throughout the implementation lifecycle
- Conduct product demonstrations and solution walkthroughs for prospects and new customers
- Own and maintain detailed BRDs, user stories, and acceptance criteria
- Facilitate sprint planning, backlog grooming, UAT coordination, defect triage, and release sign-off within an Agile/Scrum delivery model
- Manage multiple client engagements concurrently with strong attention to timeline and quality
- Collaborate with the US team during a 4-hour daily overlap window (evening IST)
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Required Skills & Experience
- Excellent presentation skills are required for this role
- 8+ years as a Business Analyst or Product Owner in a B2B software environment
- Strong domain knowledge of CRM platforms — Salesforce, ServiceNow, or Zendesk — including data models and workflow concepts
- Proven experience running stakeholder workshops, requirement sessions, and product demos independently
- Hands-on experience with Agile delivery — user stories, sprint ceremonies, product unit testing
- Excellent written and verbal communication skills in English
- Comfortable working with global, distributed teams
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Preferred
- Exposure to customer success, support operations, or SaaS implementation projects
- Working knowledge of SQL or data analysis tools
- Experience with early-stage or growth-stage product companies
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Qualification
Bachelor's or Master's degree in Engineering, Information Systems, Management, or a related field
Pay: From ₹80,000.00 per month
Benefits:
Work Location: Remote
