Job Title:
Front Office Executive / Visa Counselor / Telecaller (Multitasking Role)
Job Location:
Plaza Complex, Darapur Bypass, Jalandhar Pathankot Highway, near Baba’s Restaurant, Tanda, Punjab
Salary:
₹8,000 – ₹18,000 per month (based on skills and experience)
Job Description:
We are looking for a confident and multi-talented individual to join our team at WTS Immigration Experts. The ideal candidate should be capable of handling reception duties, visa counselling, and telecalling. If you’re a fresher but have the passion and confidence to learn and grow, you’re welcome to apply!
Key Responsibilities:
Responsibilities:
- Assist students and clients with visa applications for various countries (USA, Canada, UK, Australia, etc.).
- Provide guidance on the visa process, including documentation, application submission, and interview preparation.
- Stay updated on immigration policies and procedures.
- Conduct consultations with clients to assess their needs and recommend suitable visa programs.
- Maintain detailed records of client progress and keep them informed of visa status.
- Coordinate with embassies, universities, and visa officials when required.
- Handle follow-up calls and emails regarding visa inquiries.
- Counsel students on course selection and career paths for overseas education.
- Prepare and guide clients for visa interviews.
- Ensure timely and accurate submission of visa applications and documents.
- Develop personalized study plans based on students' strengths and areas for improvement.
- Stay updated on IELTS exam patterns and changes to ensure the best guidance.
- Monitor student progress and adjust teaching strategies accordingly.
- Make outbound calls to potential clients regarding immigration services and coaching inquiries.
- Follow up with leads for visa services, document submissions, and appointment reminders.
- Handle inbound calls related to visa inquiries, IELTS coaching, and services offered.
- Manage end-to-end visa filing for clients, including filling out forms, arranging documents, and submitting applications to relevant authorities.
- Track visa applications, ensure follow-up on pending documents, and inform clients of any updates or changes.
- Coordinate with embassies, consulates, and visa officials as needed to ensure smooth processing of applications.
Additional Responsibilities:
- Handle any additional queries from clients regarding immigration and language training.
- Collaborate with the immigration and coaching teams for smooth operations.
- Help clients gather required documentation, including financial proof, academic transcripts, and identification papers.
- Review all documents for accuracy, completeness, and compliance with visa regulations.
- Assist with translating, notarizing, or legalizing documents as needed.
- Provide clients with mock interview sessions to prepare for visa interviews.
- Offer tips on answering visa officer questions confidently and effectively.
- Address client concerns and clarify common interview mistakes to avoid.
- Maintain ongoing communication with clients, updating them on their visa application status.
- Follow up with clients to ensure timely submission of documents and any missing information.
- Help resolve any issues or challenges faced during the visa process.
Qualifications:
- Bachelor’s degree or equivalent.
- Prior experience in visa counselling or immigration services preferred.
- Strong communication and interpersonal skills.
- Excellent organizational abilities and attention to detail.
- Ability to multitask and manage multiple clients and students simultaneously.
- Proficiency in Microsoft Office Suite.
- A passion for helping clients achieve their educational and visa goals.
- Greet and assist walk-in clients at the front desk
- Provide basic visa consultation and guidance to clients
- Handle incoming and outgoing calls, follow-ups, and inquiries
- Maintain client records and support the counselling team
- Coordinate with internal departments for smooth processing
Required Skills:
- Good communication skills in Punjabi, Hindi (Basic English preferred)
- Polite and professional phone manners
- Multitasking ability and confident attitude
- Basic computer knowledge (MS Office, Email, etc.)
Qualifications:
Minimum 12th pass / Graduation preferred
- Freshers can apply (Training will be provided)
- Prior experience in a similar role will be an added advantage
Working Hours:
09:00AM to 6:00 PM
(Monday to Saturday)
Benefits:
- Opportunity to learn and grow in the immigration sector
- Supportive work environment
- Performance-based incentives
How to Apply:
Call us directly at 9646-330-330
or
Email your resume to [email protected]
Or
Send your resume to our WhatsApp number: 9646-330-330
Job Type: Full-time
Pay: ₹8,000.00 - ₹15,000.00 per month
Benefits:
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
- Counselling: 1 year (Preferred)
Work Location: In person
