Strategic Development and Implementation:
· Develop and implement strategies to grow the customer base and drive sales and traffic, leveraging CRM.
· Lead and manage the development of annual and seasonal plans to achieve program and business goals.
· Create and manage the customer contact strategy, executing marketing strategies to achieve business goals.
Customer/ Associate Relations and Query Resolution:
· Resolve customer queries via emails, calls, and letters within the targeted turnaround time (TAT).
· Resolve Associate queries within the targeted turnaround time (TAT)
· Create SOPs for processes
Database Management:
· Implement best practices for database management, measurement, evaluation, data capture, and maintenance of all CRM activities.
· Execute and maintain all documents from booking to possession/registration.
Cross-Channel Collaboration:
· Manage interactions with cross-channel partners related to CRM and Sales.
Customer Engagement and Retention:
· Oversee consumer marketing campaigns to increase revenue per active consumer, boost multi-channel visits, and reduce churn.
· Form alliances to generate new customers and enhance engagement.
Job Type: Full-time
Pay: ₹400,000.00 - ₹600,000.00 per year
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Experience:
- Customer relationship management: 5 years (Preferred)
- Customer support: 5 years (Preferred)
Work Location: In person
