Client service and Quality performance
o Ensure the provision of efficient, timely and error free processing services
o Acting as escalation point for internal clients, or any operational teams’ / support teams on
the resolution of issues,
o Provide professional direction/advice on all Cash Management Services related matters
within the company.
o Develop/create the Key Performance Indicators (KPIs), for performance monitoring and
quality measurement purposes pertaining to the platform Operations and monitor the
achievements on a periodic basis.
o Maintain a good rapport with all internal stakeholders to understand their needs and
proactively position the platform.
o Ensure the existence of adequate procedures and processes to enable timely identification
and resolution of instances of erroneous processing to avoid any financial or reputation
loss to the Client.
Secure Processes and Set up Controls
o Ensure the existence of adequate and robust processes and controls (automated/ manual)
to ensure compliance with applicable rules and regulations.
o Overseeing the operational performance, service quality and operational controls
environment of the platform in line with the SLA standards between CASPL and Paris,
o Developing, supervising and reporting KPIs and KRIs on periodic basis,
o Ensure adequate internal controls, policies exist pertaining to processing of transactions
conducted by the operations units/departments, in compliance with the applicable
regulations.
o Ensure reduction in processing errors by staff engaged in processing the related
transactions through a combination of system controls, supervisory review and established/
approved procedures.
o Monitor and assess the business operations by reviewing daily exception reports and
discussing significant matters with the heads of departments in order to ensure that the
Company is not exposed to any related risk and that its revenues are optimized.
o Review, validate and approve processes and procedures as per the incumbent’s delegated
authority.
o Ensure productivity control and efficiency measurements are in place. Continually review
related reports for monitoring and control of the same.
HR Management
o Perform managerial responsibilities that include:
o Managing the career of each employee under the incumbent’s direct supervision and
coordinating with them for their respective teams,
o Monitoring the employee performance,
o Providing adequate training and assistance,
o Talent promotion and managing employees’ career growth opportunities,
o Giving continuous feedback and support in order to optimize the team performance,
o Achieve and sustain high levels of employee engagement in the unit,
o Focus on empathy and team spirit.
Process Optimization and Future Evolution
o Identifying opportunities to improve operational efficiencies and processes,
o Managing projects and initiatives for CMS in India, particularly in transformation,
optimiza
