Job Summary
We are seeking a motivated and customer-focused Telecaller to join our team. The role involves handling outbound and/or inbound calls, engaging with customers, and providing accurate information about products or services. The ideal candidate should have strong communication skills and a customer-first mindset.
Key Responsibilities
- Make outbound calls to potential and existing customers to inform them about products/services
- Handle inbound calls and respond to customer inquiries in a professional manner
- Maintain a high level of customer satisfaction through effective communication
- Follow up on leads and convert them into sales opportunities where applicable
- Maintain records of calls, customer interactions, and feedback in CRM systems
- Meet daily/weekly call targets and performance metrics
- Address customer concerns and escalate issues when necessary
Required Skills & Qualifications
- Good verbal communication skills in [English/Hindi/Regional language as required]
- Basic computer knowledge (MS Office, CRM tools preferred)
- Ability to handle rejection and remain motivated
- Strong listening and problem-solving skills
- Ability to work in a fast-paced environment
Preferred Qualifications
- Prior experience in telecalling, customer service, or sales (not mandatory)
- Graduation or equivalent qualification preferred
Salary & Benefits
- Salary: [Insert salary range]
- Performance-based incentives
- Training and career growth opportunities
- Supportive work environment
Equal Opportunity Statement
We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, disability, sexual orientation, or any other protected characteristic. All qualified applicants are encouraged to apply.
Pay: ₹14,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Work Location: In person
