Job Title: Desktop Support Engineer
Location: Gandhipuram
Experience: 1 to 3 years
Fieldwork is also required whenever necessary.
Job Summary
We are looking for a Desktop Support Engineer to provide technical support for desktops, laptops, printers, and basic network infrastructure. The role involves both onsite field support and remote troubleshooting to ensure smooth IT operations. The candidate should be willing to travel to different office locations or client sites whenever required.
Key Responsibilities
- Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
- Diagnose and resolve hardware, software, and operating system issues (Windows).
- Install and configure Microsoft Office, business applications, and antivirus software.
- Troubleshoot basic network issues, including LAN, Wi-Fi, VPN, TCP/IP, DNS, DHCP, and internet connectivity.
- Configure and support network printers and shared resources.
- Provide onsite and remote technical support to end users.
- Perform regular maintenance, system updates, and preventive health checks.
- Install, replace, and upgrade hardware components such as RAM, SSD/HDD, keyboards, and monitors.
- Create and manage user accounts, password resets, and basic Active Directory support.
- Respond to support tickets and resolve issues within defined timelines.
- Maintain IT asset records and track hardware inventory.
- Coordinate with vendors for hardware repairs and warranty support.
- Document troubleshooting steps and maintain service reports.
- Travel to client sites or branch offices to provide onsite IT support and installations as required.
Required Skills
- Strong knowledge of Windows 10/11 and Microsoft Office.
- Good understanding of desktop, laptop, printer, and peripheral troubleshooting.
- Basic networking knowledge (LAN, Wi-Fi, TCP/IP, DNS, DHCP, VPN).
- Knowledge of Active Directory and Microsoft 365 is preferred.
- Experience with ticketing tools (ServiceNow, Jira, or similar) is an advantage.
- Good communication, troubleshooting, and customer service skills.
- Willingness to travel for field support whenever required.
Work Location: In person
