Company: Jaagruk Bharat
Job Type: Full-Time
Work Mode: Hybrid
Salary: ₹20,000 – ₹25,000 per month
About Jaagruk Bharat
Jaagruk Bharat is a fast-growing organization dedicated to making government schemes, legal documentation, and citizen services easily accessible across India. We are building a high-performing customer support ecosystem and are looking for an experienced BPO Operations Trainer to develop, train, and enhance the performance of our operations teams.
Job Overview
We are seeking a passionate and result-driven BPO Operations Trainer with experience in BPO operations, customer support, and team development. The ideal candidate will be responsible for designing and delivering training programs, improving employee performance, and ensuring operational excellence through continuous learning and coaching.
Roles & Responsibilities
· Conduct induction and process training for new joiners.
· Deliver refresher training sessions for existing employees to improve productivity and quality.
· Prepare and update training modules, SOPs, process manuals, and learning materials.
· Train teams on communication skills, customer handling, sales techniques, and process knowledge.
· Monitor trainee performance and provide regular coaching and constructive feedback.
· Conduct assessments, evaluations, and certification programs after training.
· Work closely with Operations and Team Leaders to identify training needs and performance gaps.
· Maintain training reports, attendance records, and performance trackers.
· Support quality improvement initiatives and drive continuous process enhancement.
· Ensure employees remain updated with process changes, policies, and best practices.
Eligibility
· Graduate in any discipline.
· 1–3 years of experience as a BPO Trainer, Operations Trainer, or Process Trainer.
· Strong communication, presentation, and interpersonal skills.
· Experience in customer support, telesales, or BPO operations.
· Good knowledge of MS Excel, Google Sheets, and reporting tools.
· Ability to motivate, coach, and develop high-performing teams.
· Comfortable working in a fast-paced startup environment.
· Must have a personal PC/Laptop, headset, and a stable internet connection for remote work.
Preferred Skills
· Experience in managing and training remote teams.
· Knowledge of quality assurance processes and performance metrics.
· Strong analytical and problem-solving skills.
· Fluency in Hindi and English (both verbal and written).
Compensation
Monthly Salary: ₹20,000 – ₹25,000 (Based on experience and performance)
Work Details
· Mode:
· Employment Type: Hybrid
· Working Days: 6 Days a Week
· Training & Development: Continuous learning opportunities and career growth within the organization.
· Joining: Immediate joiners will be preferred.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
- Work from home
Work Location: Hybrid remote in Ashok Vihar H O, Delhi 110052
