Receptionist / Front Office Executive – Hospital
Location: Vijayawada
Department: Front Office / Reception
Employment Type: Full-time
Experience: 1–3 years preferred; hospital experience is an advantage
Job Summary
We are looking for a professional, courteous, and responsible Receptionist / Front Office Executive to manage the hospital reception, patient registration, appointments, enquiries, billing coordination, and overall front-desk patient experience.
Key Responsibilities
- Welcome and assist patients and attendants professionally.
- Register new and follow-up patients accurately in the hospital system.
- Manage OPD appointments, doctor schedules, and patient queues.
- Coordinate with doctors, nursing, billing, pharmacy, diagnostics, and other departments.
- Guide patients regarding consultations, investigations, procedures, admissions, and discharge processes.
- Handle telephone calls, enquiries, and appointment requests.
- Maintain accurate patient records and front-office registers.
- Coordinate OPD billing and ensure correct patient/doctor details are entered in the HIMS.
- Track patients advised for investigations, procedures, surgery, or IP admission and coordinate follow-up.
- Maintain daily OPD and front-office reports.
- Monitor waiting times and escalate delays or patient concerns to the Front Office Manager.
- Handle patient complaints courteously and coordinate timely resolution.
- Ensure proper handover of pending cases at the end of each shift.
- Maintain confidentiality of patient information and hospital records.
- Follow hospital policies, SOPs, and NABH-related front-office standards.
Daily Reporting
The candidate will be responsible for reporting:
- Total OP registrations
- New vs. follow-up patients
- Appointment and walk-in patients
- Investigations advised/completed
- Procedures and surgeries advised/booked
- IP admissions generated from OPD
- Pending patient follow-ups
- Patient complaints and resolution
- Waiting-time issues
- Daily OPD collections and billing coordination
Skills Required
- Good communication and interpersonal skills
- Pleasant and professional personality
- Basic computer and HIMS knowledge
- Good typing and data-entry skills
- Ability to handle patients and attendants calmly
- Good coordination and multitasking ability
- Basic understanding of hospital billing and OPD processes
- Fluency in English and Telugu preferred
Qualifications
Any Graduate / Diploma
Hospital Administration, Healthcare Management, or related qualification is preferred.
Preferred Candidate
- Experience in a hospital, clinic, diagnostic centre, or healthcare organization
- Knowledge of hospital management software/HIMS
- Good patient-handling and customer-service skills
Pay: ₹8,000.00 - ₹15,000.00 per month
Work Location: In person
