Key Responsibilities
- Supervise and manage the day-to-day activities of the collection team.
- Set individual and team collection targets and monitor performance against assigned goals.
- Follow up on overdue accounts through calls, messages, emails, and other appropriate channels.
- Review outstanding receivables and prioritize accounts based on ageing and recovery potential.
- Monitor collection executives’ productivity, quality, attendance, and adherence to company policies.
- Provide coaching, training, and regular feedback to collection team members.
- Handle escalated customer issues and negotiate suitable payment arrangements where appropriate.
- Ensure accurate recording and timely updating of collection activities in the system.
- Prepare daily, weekly, and monthly collection and performance reports for management.
- Track ageing reports, overdue payments, recovery rates, and other key collection metrics.
- Coordinate with the Accounts, Sales, Customer Service, and other relevant departments to resolve payment-related issues.
- Identify high-risk or difficult accounts and escalate them to management when required.
- Ensure that collection activities comply with company policies and applicable laws and regulations.
- Maintain confidentiality of customer and financial information.
- Recommend process improvements to increase collection efficiency and reduce outstanding balances.
Minimum Qualification - HS Passed
Pay: ₹18,000.00 - ₹30,000.00 per month
Work Location: In person
