Key Responsibility
- Handle patient care, patient relations, patient registration, appointment scheduling and front office operations.
- Welcome, assist and guide patients and attendants regarding consultations, investigations, procedures, billing and other hospital services.
- Coordinate with doctors, nurses, pharmacy, laboratory, billing, insurance and other hospital departments for smooth patient service.
- Manage OPD coordination, patient movement, appointment coordination and follow-up scheduling.
- Address patient queries, complaints, requests and concerns professionally and ensure timely resolution.
- Provide excellent patient support, customer service and patient-friendly communication throughout the hospital visit.
- Maintain patient records, feedback, service documentation and basic hospital records accurately.
- Support patient satisfaction, service quality and hospital operations through effective coordination.
- Follow hospital SOPs, policies, service standards and communication protocols.
- Communicate effectively with patients and attendants in Tamil and English.
- Coordinate with multiple departments to ensure smooth workflow, timely service delivery and positive patient experience.
- Assist the hospital management team in patient relationship management, feedback collection and service improvement.
Pay: From ₹14,000.00 per month
Work Location: In person
