We are looking for a proactive and results-driven Outbound Collection Specialist to manage customer payment follow-ups and collections through outbound calls, emails, and other communication channels. The ideal candidate should have at least 1 year of experience in collections, customer service, accounts receivable, or a similar voice process role, with strong communication, negotiation, and follow-up skills.
The role requires the ability to connect with customers regarding outstanding balances, ensure timely payments, resolve payment-related concerns, and maintain a professional yet firm approach while handling collection conversations. The candidate should be comfortable working in a target-driven environment and should have a good understanding of collection practices, customer handling, and account follow-up processes.
Key Responsibilities
- Make outbound calls to customers regarding overdue payments, pending invoices, or outstanding account balances.
- Follow up with customers through calls, emails, and other communication channels to secure timely payments.
- Explain account details, due amounts, payment timelines, and available payment options to customers.
- Negotiate payment commitments, installment plans, or suitable repayment arrangements as per company guidelines.
- Handle customer concerns related to billing, invoices, payment disputes, or account status and coordinate with internal teams when required.
- Maintain accurate and updated records of collection activity, customer commitments, and follow-up notes in CRM or internal systems.
- Monitor accounts to identify overdue balances and prioritize follow-up based on aging and risk.
- Ensure timely escalation of unresolved, disputed, or high-risk accounts to the relevant team or supervisor.
- Meet daily, weekly, and monthly collection targets, productivity goals, and quality standards.
- Maintain professionalism, compliance, and customer confidentiality while conducting collection calls.
- Support process improvement by highlighting recurring issues affecting collections or customer payments.
Required Skills & Qualifications
- Minimum 1 year of experience in collections, accounts receivable, customer service, BPO voice process, or payment recovery.
- Strong verbal communication and interpersonal skills.
- Good negotiation, persuasion, and objection-handling abilities.
- Ability to handle difficult customer conversations in a calm, professional, and assertive manner.
- Good follow-up and time management skills.
- Basic understanding of billing, payment follow-ups, collections workflow, and account handling.
- Comfortable working with CRM tools, spreadsheets, and internal systems.
- Target-driven mindset with attention to detail and accountability for collection outcomes.
Preferred Qualifications
- Experience in US collections / international collections / BPO collections process will be preferred.
- Prior experience in accounts receivable, debt recovery, payment collections, or customer billing support is an advantage.
- Familiarity with collection compliance, call handling standards, and customer account reconciliation is a plus.
- Graduate in any discipline preferred.
What We’re Looking For
- Someone who can communicate confidently and professionally with customers regarding pending payments.
- A candidate with strong persistence, ownership, and the ability to drive payment resolutions.
- A detail-oriented professional who can manage multiple follow-ups and maintain proper documentation.
- An individual who can balance customer service with collection goals and business needs.
Pay: ₹25,000.00 - ₹45,000.00 per month
Work Location: In person
