Job Title : Operations Manager | Chennai & Indore
Link To Apply : https://myglit.com/lateral/cref/b3b69be8ea
Job Description
We are hiring an experienced Operations Manager to lead day-to-day operations for a Google process. The ideal candidate will have strong people management skills, experience in driving operational excellence, KPI governance, workforce planning, and process improvement. This role requires a proactive leader who can manage teams, ensure compliance, and deliver exceptional operational performance in a 24/7 environment.
Key Responsibilities
- Lead and manage daily operations while ensuring KPI and SLA compliance.
- Monitor team performance and analyze operational data to drive continuous improvement.
- Coach, mentor, and develop team members through regular feedback and performance reviews.
- Conduct daily team huddles and maintain effective communication with stakeholders.
- Plan staffing requirements, resource allocation, and schedule optimization.
- Ensure adherence to compliance standards and operational processes.
- Identify operational risks and escalate critical issues to the Account Manager.
- Drive process improvement initiatives to enhance productivity and quality.
Required Skills
- Operations Management
- Google Product Experience (Mandatory)
- Team Leadership & People Management
- KPI & Performance Management
- Workforce Planning & Resource Management
- Process Improvement & Compliance
- Stakeholder Management
- Analytical & Problem-Solving Skills
Qualifications
- 5–10 years of Operations Management experience.
- Mandatory experience working on Google products or Google process.
- Strong leadership, communication, and coaching skills.
- Experience in managing KPIs, SLAs, compliance, and operational governance.
- Ability to work in a 24/7 rotational shift environment.
Important Notes
- Ex-TCS employees are not eligible to apply.
- PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Link To Apply : https://myglit.com/lateral/cref/b3b69be8ea
Pay: ₹133,000.00 - ₹1,450,000.00 per month
Work Location: In person
