Position: Customer Support Specialist
Experience Required: 2 to 5 Years
Location: Chennai
Department: Customer Success / Customer Support
Role Overview
We are looking for a Customer Support Specialist with 2 to 5 years of experience in Customer Support or Customer Success to join our team. The ideal candidate should be passionate about delivering exceptional customer experiences, resolving customer issues efficiently, and building strong customer relationships. Experience in the SaaS (Software as a Service) domain will be an added advantage.
Key Responsibilities
- Provide timely and professional support to customers through email, chat, calls, or ticketing systems.
- Understand customer concerns and troubleshoot issues effectively to ensure quick resolution.
- Manage and track customer queries, ensuring all issues are resolved within defined SLAs.
- Collaborate with internal teams such as Product, Technical Support, and Engineering to address customer issues.
- Guide customers on product usage, best practices, and platform functionalities.
- Maintain accurate records of customer interactions, issues, and resolutions in CRM or support tools.
- Proactively identify recurring customer issues and provide feedback for process or product improvement.
- Build strong customer relationships to improve customer satisfaction and retention.
Required Skills & Qualifications
- 2 to 5 years of experience in Customer Support, Customer Success, or related customer-facing roles.
- Strong communication skills, both written and verbal.
- Excellent problem-solving and troubleshooting abilities.
- Ability to understand customer requirements and provide appropriate solutions.
- Experience working with ticketing systems, CRM tools, or customer support platforms.
- Strong interpersonal skills and ability to manage customer relationships effectively.
- Ability to work collaboratively with cross-functional teams.
- Good organizational and time management skills with attention to detail.
- Customer-centric mindset with a focus on delivering quality support.
Preferred Qualifications
- Experience working in the Software as a Service (SaaS) domain will be an added advantage.
- Exposure to customer onboarding, product adoption, or account management processes.
- Basic understanding of APIs, integrations, or software workflows is preferred.
- Experience in handling global customers or enterprise clients is a plus.
Pay: ₹400,000.00 - ₹600,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
