We are looking for a Team Leader (Non-Voice) to manage chat, email, and letter-based operations, ensure process accuracy, and lead a back-office team effectively.
Key Responsibilities
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Lead and manage a non-voice team handling chat, email, and letter communication.
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Prepare and maintain reports using Excel, Word, and PowerPoint.
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Ensure smooth process execution for back-office workflows.
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Communicate professionally (verbal & written) with MGL officers and stakeholders.
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Support the team in system-based and manual task environments.
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Drive operational efficiency through process knowledge and team guidance.
