Hotel Reservation Executive / Agent – Key Responsibilities
- Handle Guest Reservations
- Process all incoming reservation requests via phone, email, or online booking platforms.
- Confirm bookings accurately with complete guest details (dates, room type, rates, preferences).
- Maintain Reservation Records
- Update the hotel’s reservation system (PMS) with all new, modified, or cancelled bookings.
- Ensure data accuracy and prevent duplicate or overlapping bookings.
- Coordinate with Other Departments
- Communicate guest arrivals, VIPs, and special requests to the Front Office, Housekeeping, and F&B departments.
- Ensure smooth check-in experience by aligning with the front desk team.
- Manage Room Inventory & Rates
- Monitor room availability and rate changes daily.
- Work with the Revenue or Sales team to optimize room sales and occupancy.
- Provide Guest Assistance
- Respond promptly and professionally to guest inquiries and requests.
- Offer information about room types, rates, facilities, promotions, and nearby attractions.
- Handle Payments & Billing
- Process deposits, advance payments, or pre-authorizations for confirmed bookings.
- Verify payment details as per hotel policy.
- Monitor No-Shows and Cancellations
- Track no-shows and cancellations daily, applying hotel policies (charges, refunds, etc.) appropriately.
- Ensure Quality and Standards
- Follow hotel reservation procedures and maintain service quality.
- Handle guest complaints politely and escalate issues to management if needed.
- Upselling & Cross-Selling
- Promote higher room categories or special packages to maximize revenue.
- Reports & Documentation
- Prepare daily, weekly, and monthly reservation reports (occupancy, revenue forecast, cancellations, etc.).
Job Type: Full-time
Pay: ₹24,000.00 - ₹28,000.00 per month
Work Location: In person
