- Handling Customer Inquiries: Responding to customer inquiries, whether through phone, email, or chat, and providing accurate and timely information.
- Resolving Customer Issues: Addressing customer concerns, complaints, and problems effectively and efficiently to ensure satisfaction.
- Providing Excellent Customer Service: Exceeding customer expectations by providing positive and helpful service interactions.
- Building and Maintaining Relationships: Fostering positive and lasting relationships with customers to build trust and loyalty.
- Customer Retention: Implementing strategies to keep existing customers and minimize churn.
- Database Management: Maintaining accurate and up-to-date customer records.
- Analyzing Customer Data: Identifying trends and patterns in customer behavior to inform business decisions.
- Upselling and Cross-selling: Identifying opportunities to increase customer spending by suggesting additional products or services.
- Telecalling: Cold Calling Customers for Marketing and sales.
Job Types: Full-time, Fresher
Pay: ₹15,000.92 - ₹30,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Language:
Work Location: In person
