HR Manager
Location: Chennai, Tamil Nadu
Experience: 8–12 Years
Industry: Healthcare RCM / Healthcare BPO / BPM
Employment Type: Full-Time
About Fornax BPO
Fornax BPO is the Healthcare Business Process Management (BPM) arm of the Fornax Group, delivering end-to-end Revenue Cycle Management (RCM) services to healthcare providers across the United States. With delivery centers in Chennai and Coimbatore, we specialize in Medical Coding, Medical Billing, Payment Posting, Denial Management, Accounts Receivable Management, and Provider Credentialing.
About the Role
We are looking for an experienced and business-focused HR Manager to lead the HR function across our Chennai and Coimbatore delivery centers. This role requires a strategic HR leader who can partner closely with business and operations teams to drive organizational growth while ensuring operational excellence across the employee lifecycle.
The incumbent will lead HR strategy, talent acquisition, HR operations, employee relations, performance management, compliance, payroll coordination, and people development while building scalable HR practices that support a fast-growing Healthcare RCM organization. The role also requires regular travel between Chennai and Coimbatore to collaborate with business leaders and oversee HR operations.
Key Responsibilities
- Lead the overall HR function, aligning people strategies with business objectives.
- Partner with business leaders on workforce planning, organizational development, and talent strategy.
- Drive end-to-end recruitment and manpower planning for business and support functions.
- Build strong hiring pipelines and monitor recruitment KPIs such as Time-to-Fill, Offer-to-Join Ratio, and Hiring Quality.
- Oversee HR operations including onboarding, employee lifecycle management, payroll coordination, HRMS, attendance, and exit management.
- Ensure compliance with labour laws, statutory requirements, company policies, and HR governance.
- Lead employee relations, grievance handling, disciplinary processes, engagement, and retention initiatives.
- Drive the performance management process, including goal setting, reviews, confirmations, and development planning.
- Develop HR dashboards, MIS reports, and people analytics to support business decision-making.
- Mentor and lead the HR team while fostering a culture of accountability, collaboration, and continuous improvement.
Qualifications & Experience
- MBA/PGDM in Human Resources or a related discipline.
- 8–12 years of progressive HR experience with at least 3–5 years in an HR leadership role within BPM/ITES.
- Prior experience in Healthcare RCM or Healthcare BPO is strongly preferred.
- Strong expertise in Talent Acquisition, HR Operations, Employee Relations, Performance Management, Payroll Coordination, Statutory Compliance, and HR Process Management.
- Sound knowledge of Indian labour laws, HRMS platforms, HR analytics, and medium-to-large delivery centre operations.
Preferred Candidate Profile
- Proven HR leadership experience in Healthcare RCM, Healthcare BPO, or BPM.
- Strong stakeholder management, communication, leadership, and execution skills.
- Experience building scalable HR processes, policies, and governance frameworks.
- Comfortable working in a fast-paced, high-growth environment.
- Familiarity with HIPAA, ISO 27001, SSAE 18 SOC 2 Type II, or similar regulatory frameworks will be an added advantage.
- Immediate joiners or candidates serving up to a 30-day notice period will be preferred.
Why Join Fornax BPO?
Join a rapidly growing Healthcare BPM organization where you'll partner with business leadership, build scalable HR practices, and play a key role in shaping a high-performance culture that supports the next phase of organizational growth.
Work Location: In person
