We are looking for enthusiastic and customer-focused Admission Counsellors to guide prospective students through the admission process. The ideal candidate will counsel students on available courses, understand their career goals, provide accurate information, and convert enquiries into admissions while delivering an excellent student experience.
Key Responsibilities
- Counsel prospective students and parents regarding courses, career opportunities, and admission procedures.
- Handle inbound and outbound calls, WhatsApp chats, emails, and walk-in enquiries.
- Follow up with leads and convert enquiries into admissions.
- Explain course features, fees, scholarship options, and payment plans.
- Maintain regular communication with prospective students throughout the admission process.
- Schedule counselling sessions, campus visits, and interviews.
- Maintain accurate records of enquiries, follow-ups, and admissions in the CRM system.
- Achieve monthly admission and revenue targets.
- Coordinate with academic and operations teams for smooth student onboarding.
- Participate in admission drives, education fairs, seminars, and promotional events.
Required Skills
- Excellent verbal and written communication skills.
- Good convincing and negotiation abilities.
- Positive attitude with a customer-first approach.
- Strong interpersonal and relationship-building skills.
- Basic computer knowledge (MS Office, Email, Internet).
- Ability to work under targets and deadlines.
- Willingness to learn and grow in a sales-oriented role.
Qualifications
- Bachelor's degree in any discipline.
- Fresh graduates are encouraged to apply.
- Candidates with internships or experience in sales, telecalling, customer service, or counselling will have an added advantage.
Preferred Qualities
- Confident and energetic personality.
- Good listening and problem-solving skills.
- Self-motivated and target-driven.
- Professional appearance and communication.
- Passion for helping students make informed career decisions.
Key Performance Indicators (KPIs)
- Number of leads handled.
- Admission conversion rate.
- Monthly admission targets achieved.
- Follow-up efficiency.
- Student satisfaction and feedback.
- CRM data accuracy and timely updates.
Pay: ₹12,000.00 - ₹18,000.00 per month
Work Location: In person
