Ensure Maintenance of Customer Database.
Undertake training of fresh CREs & CROs
Respond to inquiries and queries from customers.
Handle complicated and unresolved issues from subordinates
Deliver appropriate and relevant information, and when not in the position to, refers customer(s) to appropriate department
Supervise the activities of subordinates in the accomplishment of customer care goals
Develop strategies and plans for customer support
Participate in implementation or improvement of initiatives associated with customer
Establish standards for best customer relation practices§ Offers advice on the incorporation of technology in current and planned customer relation strategies of the organization
Prepare correspondence and processes orders
Ensure satisfaction of customer needs to the best possible way
Ability to convert calls into sales
Ability to reply back to customer emails
Ability to work in a team Experience managing small / large teams is a PLUS
2+ years’ experience in sales / customer service
Familiarity with various practices, concepts, and procedures of the field gives you an added advantage
High level/degree of creativity
A good experience in sales activities
A past experience in similar position or similar organization
Knowledge of MS Office is required.
Excellent customer skills
Effective communication skills
Effective management skills
Ability to thrive effectively under pressure
Self – motivated individual with the ability to multitask
Excellent presentation skills
Good problem solving and people skills
Result oriented and driven
Strong Interpersonal & Collaborative Skills
Attend Requirement Meeting
Languages:- English & Tamil (Mandatory), Knowledge of Hindi, Tamil & Telgu – Carries weightage
EDUCATIONAL QUALIFICATION – GRADUATE / HIGHER EDUCATION/ SPECIALISATION IN MARKETING BEARS ADDITIONAL ADVANTAGE
Job Type: Full-time
Work Location: In person
