- We are looking for professionals with hands on experience in Informatica PowerCenter PC and Informatica Intelligent Cloud Services IICS with a strong focus on production support
- The ideal candidate should have experience in monitoring troubleshooting and supporting ETL integration workflows in a production environment ensuring smooth day to day operations and timely issue resolution
- This role requires strong knowledge of production support processes incident management job monitoring failure analysis data issue resolution and coordination with multiple teams to maintain platform stability and business continuity
- Provide production support for applications and data integration workflows built on Informatica PowerCenter PC and IICS
- Monitor daily batch jobs workflows mappings and integration tasks to ensure smooth execution
- Analyze and resolve job failures data issues workflow errors and performance related problems
- Perform incident management problem management and service request handling within defined SLAs
- Conduct root cause analysis RCA for recurring issues and implement preventive measures
- Support data validation reconciliation and issue resolution for production data loads
- Coordinate with application teams database teams infrastructure teams and business stakeholders for issue resolution
- Handle production deployments job scheduling support and post deployment validation
- Maintain support documentation runbooks SOPs and knowledge base articles
- Work on performance tuning of workflows mappings and integration jobs
- Participate in on call support shift support activities if required
- Ensure adherence to support processes change management and release management guidelines
- Hands on experience in Informatica PowerCenter PC
- Hands on experience in Informatica Intelligent Cloud Services IICS
- Strong experience in production support application support ETL support
- Good understanding of workflows mappings sessions tasks and job monitoring
- Experience in troubleshooting ETL failures data load issues and performance bottlenecks
- Knowledge of SQL for data validation troubleshooting and reconciliation
- Exposure to Unix Linux commands for support activities
- Understanding of batch support scheduling tools and job dependency handling
- Experience in incident management SLA tracking RCA and problem management
- Familiarity with ticketing tools such as ServiceNow Remedy JIRA or similar
- Good understanding of production deployment support and release processes
- Strong analytical troubleshooting and communication skills
- Desired Candidate Profile
- 2 5 years of relevant IT experience
- Strong support experience in Informatica PowerCenter and IICS
- Experience in handling production incidents batch support and ETL issue resolution
- Good SQL and troubleshooting capabilities
- Understanding of support processes SLA management and escalation handling
- Ability to work in a fast paced production support environment
- Good verbal and written communication skills
- Educational Qualification
- Bachelor s degree in Computer Science Information Technology Engineering or related discipline
- Work Location
- Hyderabad HYD
Technology->Data Management - Data Integration->Informatica->Informatica - Informatica Power Center,Technology->Data on Cloud - Datastore->Cloud based Integration Platforms->Informatica Intelligent Cloud services(IICS)
