Job Summary
We are seeking a professional, well-presented, and customer-oriented Receptionist to manage the front desk operations of our real estate office. The ideal candidate will be responsible for welcoming clients, handling inquiries, managing calls, coordinating meetings, and ensuring a positive first impression for visitors and prospective customers.
Key Responsibilities
Front Desk Management
- Greet and welcome clients, visitors, channel partners, and vendors professionally.
- Manage visitor registration and maintain visitor records.
- Ensure the reception area is clean, organized, and presentable at all times.
Call Handling & Communication
- Attend and route incoming calls to the concerned departments.
- Handle customer inquiries and provide basic information about projects and services.
- Take messages and ensure timely communication to concerned team members.
Customer Coordination
- Assist walk-in customers and direct them to the sales team.
- Schedule site visits and meetings for prospective buyers.
- Maintain customer inquiry records and update CRM/database as required.
- Coordinate with sales and marketing teams for customer appointments.
Administrative Support
- Manage incoming and outgoing couriers, mails, and documents.
- Maintain office supplies and coordinate with vendors for replenishment.
- Assist in preparing reports, presentations, and meeting arrangements.
- Support HR and administration teams in day-to-day activities.
Meeting & Event Coordination
- Schedule conference room bookings.
- Arrange refreshments for client meetings and management discussions.
- Support project launches, customer events, and company functions.
Required Qualifications
- Graduate in any discipline.
- 2-5 years of experience as a Receptionist, Front Office Executive, or Customer Service Executive.
- Experience in the real estate industry will be preferred.
Required Skills
- Excellent verbal and written communication skills.
- Pleasant personality with professional grooming.
- Strong customer service and interpersonal skills.
- Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
- Ability to multitask and manage time effectively.
- Basic knowledge of CRM software is an added advantage.
Preferred Attributes
- Positive attitude and customer-centric approach.
- Strong organizational and coordination skills.
- Ability to maintain confidentiality and professionalism.
- Presentable, confident, and courteous demeanor.
Key Performance Indicators (KPIs)
- Visitor and customer handling efficiency.
- Call response and query resolution time.
- Appointment and meeting coordination accuracy.
- Customer satisfaction and feedback.
- Front office administration and record maintenance efficiency.
Pay: ₹25,000.00 - ₹27,000.00 per month
Work Location: In person
