Job Title: Service Advisor
Company: SML Motors - Ampere EV Dealership
Location: Edappally, Ernakulam, Kerala
Job Type: Full-time
Experience: 2+ Years
Salary: Up to ₹35,000 per month
Job Summary
SML Motors is looking for an experienced and customer-focused Service Advisor to join our Ampere EV two-wheeler dealership in Edappally, Ernakulam.
The ideal candidate should have 2+ years of experience in two-wheeler service, preferably with experience in EV two-wheelers. The candidate will be responsible for handling customers, understanding vehicle concerns, coordinating with technicians, and ensuring timely and quality service.
Key Responsibilities
* Receive customers and understand their vehicle/service requirements.
* Prepare accurate job cards based on customer complaints and vehicle condition.
* Explain required repairs, maintenance, and service procedures to customers.
* Coordinate with technicians to ensure timely completion of service jobs.
* Provide customers with regular updates regarding service status and additional repairs.
* Prepare service estimates and obtain customer approval for additional work.
* Conduct vehicle delivery and explain the work completed to customers.
* Handle customer queries and complaints professionally.
* Ensure proper documentation of service and repair activities.
* Follow dealership service standards and company processes.
* Support customer retention and achieve service-related targets.
* Maintain good coordination between customers, technicians, and the service team.
Requirements
* 2+ years of experience as a Service Advisor in a two-wheeler dealership/workshop.
* EV two-wheeler experience is preferred; other two-wheeler service experience will also be considered.
* Good understanding of two-wheeler service and repair processes.
* Strong customer-handling and communication skills.
* Ability to explain technical issues in a simple and understandable manner.
* Basic computer knowledge and ability to maintain service records.
* Target-oriented and capable of working in a fast-paced dealership environment.
* Candidates with experience in Ampere or other EV brands will have an advantage.
Key Skills
Service Advisory | Customer Handling | Two-Wheeler Service | EV Service | Job Card Preparation | Service Coordination | Complaint Handling | Customer Relationship Management
Compensation
Salary: Up to ₹35,000 per month, based on experience, skills, and suitability for the role.
Location
SML Motors – Ampere Dealership
SML Building, Godown Road, Edappally Toll, Unnichira, Koonamthai, Edappally, Ernakulam, Kerala – 682024
Interested candidates can apply with their updated CV.
Pay: Up to ₹35,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
