We are seeking to hire a Customer Success Lead for our esteemed organization, Orage Digital Pvt. Ltd. (Offee).
About Offee
At Orage Digital, we are revolutionizing the education landscape with innovative technology. Offee is India's first platform designed to conduct digital tests without requiring internet connectivity or complex infrastructure. Our mission is to empower universities to deliver a world-class learning experience through data-driven assessments.
We are recognized by the Government of Maharashtra, applauded at the 13th Aegis Graham Bell Award by Niti Aayog and DST, and supported by renowned investors. With over 30 lakh exams conducted for 100+ institutions, including Somaiya University, JBIMS, and Jai Hind College, we are at the forefront of shaping the future of assessments.
For more information visit - https://offee.in/
Mission
Make universities adopt and consistently use Offee. You own the CRI (Campus Recruiter Index) adoption % on our office scoreboard and ensure every campus turns into a renewal + expansion opportunity.
Key Responsibilities
- Onboard & Train: Guide University stakeholders & TPOs (Training & Placement Officers) to successfully run exams and use dashboards.
- Drive Usage: Push weekly adoption metrics—exams scheduled, results published, dashboards viewed.
- Issue Resolution: Handle escalations with Operations; keep campuses “green” and fully functional.
- Account Growth: Collaborate with Sales on renewals and expansion (from a single department → full university).
- Product Feedback: Share clear product requests based on customer usage (no one-off custom features).
- Reporting Discipline: Maintain a clean and up-to-date CRM, adoption reports, and success dashboards.
What We’re Looking For
- Experience: 3–10 years in Customer Success or Enterprise Implementation (B2B SaaS preferred; edtech/gov sector is a plus).
- Proven Track Record: Can showcase measurable success in driving adoption, renewals, and expansions.
- Mindset & Skills: Calm under pressure (especially during exam days), excellent communication skills, strong operational discipline.
- Tools: Hands-on with Salesforce/HubSpot, Excel/Google Sheets (vlookup, pivots), ticketing systems, and dashboards.
- Languages: Proficiency in English & Hindi (Gujarati/Marathi is an advantage).
Location
Andheri East, Mumbai
Why Join Offee?
At Offee, you’ll get the opportunity to:
- Lead Customer Success for India’s top universities & recruiters.
- Drive real adoption & measurable business outcomes.
- Work in a fast-moving, product-first environment with a direct impact on growth.
Interested Candidates can apply by sharing their updated resume on [email protected]
Pay: ₹700,000.00 - ₹1,400,000.00 per year
Benefits:
- Flexible schedule
- Provident Fund
- Work from home
Work Location: In person
