Quality Analyst – International Voice Process
Job Type: Full-Time | Work From Home
Shift: Evening Shift
Location: Remote – Candidates can work from any location
Job Highlights
We are hiring a Quality Analyst to audit international sales calls, identify quality and process issues, and maintain daily quality reports.
Key Responsibilities
- Audit international sales calls and flag quality/compliance issues.
- Prepare daily audit reports using MS Excel.
- Send daily email reports through Outlook.
- Upload call recordings and audit files daily.
- Maintain accurate quality documentation and meet daily deadlines.
Requirements
- Excellent listening and analytical skills.
- Ability to understand Western accents.
- Good knowledge of MS Excel and Outlook.
- Prior International BPO experience is an advantage.
- Previous QA/Call Auditing experience preferred.
Mandatory Work From Home Setup
- Desktop or Laptop with MS Office & Outlook.
- Stable broadband internet connection.
- Ability to work full-time during the evening shift.
Interested candidates can apply with their updated resume.
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
Work Location: Remote
