Guardian Angel Homecare Pvt. Ltd. is looking for an experienced Customer Relationship Executive to manage client relationships, handle enquiries, coordinate healthcare services, and ensure excellent client satisfaction.
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Develop and maintain strong relationships with clients and their families.
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Handle incoming enquiry calls and convert enquiries into registered clients.
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Explain home healthcare services, rates, Terms & Conditions, and other service-related information to prospective clients.
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Invite prospective clients to the office for detailed discussions and service registration.
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Maintain accurate records of enquiries, registered clients, and active patients using CRM/software.
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Collect payments for Initial Patient Assessment.
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Coordinate with the Quality and Operations Teams for Initial Assessments at patients' homes.
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Prepare Client Service Agreements and coordinate signatures from the Client Representative and Branch Manager.
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Handle client complaints, concerns, and service-related issues and ensure timely resolution.
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Monitor client satisfaction through regular client communication, emails, and Google Reviews.
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Conduct client visits when required to understand their needs and ensure quality service delivery.
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Coordinate with the care team to ensure services are delivered according to individual patient requirements.
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Prepare regular reports on client satisfaction, retention, enquiries, conversion, and business growth.
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During Care Closure, ensure all outstanding payments are collected and coordinate with the Operations Team for necessary system updates.
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Graduate in any discipline.
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4–5 years of experience in Customer Service, Customer Relationship Management, Front Office, Healthcare, or a related field.
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Excellent communication and interpersonal skills.
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Strong customer-handling and relationship-building skills.
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Good problem-solving and negotiation skills.
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Customer-focused and service-oriented approach.
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Basic knowledge of CRM software; Zoho experience preferred.
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Good organizational, coordination, and follow-up skills.
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Ability to multitask and work under pressure.
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Experience in healthcare/home healthcare will be an added advantage.
Salary: ₹25,000 – ₹30,000 per month
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Provident Fund (PF)
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Health Insurance Coverage
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Leave Encashment
Graduate in any discipline.
4–5 years of experience in Customer Service, Customer Relationship
