Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Title: ADMINISTRATOR L3(CONTRACT)
City: Bengaluru
State/Province: Karnataka
Posting Start Date: 4/29/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Roles and Responsibilities
rate : - 80 - 90 K/M
relv : - 5+ years
5 days Work from office
Location : - BNG
rorational shift
Nexthink
Technical Skills Required –
Proactively analyse the Nexthink environment for the issues/impediments
Create a Case Study for the client presentation and Implementation later
Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer
Ability to create a custom field, custom trend, investigations, perform Remote Actions and build & manage campaigns using Nexthink
Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist
Create SOPs and KB articles
Coordinate with Network team, AD team, SCCM team, Datacentre Team and Wintel teams for addressing Project dependencies
Create scripts in PowerShell for Nexthink Act modules (Optional).
Review Nexthink Engineering/Deployment project plan and progress
Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid – On Premise or Cloud -SaaS)
Strong knowledge in Win 7 / Win 8 / windows 10/Windows 11 Operating System
Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management
Basic Knowledge of Intune and SCCM deployment
Ability to read logs
Good Customer orientation and coordination skills
Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc.
Basic knowledge of Active Directory and Windows Servers
Basic understanding of networking concepts
Basic knowledge in PowerShell scripting
Strong communication & presentation skills
Automation-
Should be able to bring in automation wherever necessary in the Nexthink
AI/ML –
Good understanding of MS Copilot and Prompt Engineering.
Certifications:
Windows 10 / Windows 11 Certified
Nexthink IT Support Module Certification – Mandatory
Nexthink IT Admin Module Certification – Mandatory
Infinity certifications
Certified Nexthink Administrator-Mandatory
Certified Nexthink Associate
Certified Associate in IT Support
Certified Nexthink Practitioner in DEX Automation-Mandatory
Certified Nexthink professional in Application Experience Management
Professional in Content Management
Professional in DEX Management-Mandatory
Certified NQL practitioner
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Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâÂÂs network/ server/ system/ storage/ platform/ infrastructure and other equipmentâÂÂs to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
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Deliver
No Performance Parameter Measure
1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails
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Mandatory Skills: UxM - NexThink .
Experience: 3-5 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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