Job Description
Front Office Operation
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Conduct daily briefings and ensure that all pertinent information is well received by team members
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Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
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Review, analyze and suggest improvement of work flow and standards at the Front Desk
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Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
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Communicate with Front Office Manager on all matters regarding guest services & hotel operations
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Ensure documentation of all guest related issues using the logbook
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Sign media and supervise shift handover procedures
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Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
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Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
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Assist Guest Relations in greeting, rooming, and sending off guests
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Inspect front of house and back of house regularly for cleanliness and orderliness
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Ensure that front line staff complies with marketing techniques and maximizes sales
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Check billing instructions, monitor guest credit and act upon any discrepancies
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Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
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Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
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Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
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Conduct Night Audit Process for hotel
Qualifications
Your experience and skills include:
Service focused personality is essential and previous leadership experience required.
Prior experience working with Opera or a related system.
Proven ability to build and maintain good relationships with all stakeholders.
Communicate thoughts, actions and opportunities clearly with strong networking skills.
Ability to lead by example, believe in a strong team culture and set the scene for high performance.
