A telephonic executive (often called a telecaller, telesales executive, or customer support executive) is a professional who communicates with customers over the phone to handle sales, support, or information-related tasks.
Here’s a clear breakdown of the job profile:
Role Overview
A telephonic executive interacts with customers or potential clients via calls to:
- Promote products/services
- Handle customer queries
- Generate leads or close sales
- Provide after-sales support
Key Responsibilities
- Making outbound calls (sales, follow-ups, reminders)
- Handling inbound calls (customer support, inquiries)
- Explaining products/services clearly
- Maintaining customer records in CRM systems
- Resolving complaints or escalating issues
- Achieving daily/weekly call or sales targets
Required Skills
- Strong communication skills (Hindi, English, or regional language)
- Good listening ability
- Persuasion & negotiation skills
- Basic computer knowledge (MS Office, CRM tools)
- Patience and problem-solving attitude
Qualification
- Usually 12th pass / Graduate
- No strict degree requirement (depends on company)
- Freshers are often welcome
Job Type: Full-time
Pay: ₹15,000.00 - ₹36,000.00 per month
Benefits:
Work Location: In person
