Noida, Uttar Pradesh
Job Summary
The Sr. Engineer in Support & Operations plays a crucial role in maintaining and enhancing Citrix Virtual Desktops environments. This position requires a strong understanding of Citrix technologies to ensure high availability and performance, while delivering exceptional client support and operational excellence in line with organizational objectives.
Key Responsibilities
1. Maintain And Enhance Citrix Virtual Desktops Environments By Troubleshooting Issues, Resolving Bugs, And Implementing Enhancements Based On Client And Business Requirements.
2. Provide Client Support By Monitoring Citrix Environments, Tracking Ticket Resolutions, And Ensuring Timely Delivery Of Support Activities While Adhering To Quality Standards.
3. Develop And Maintain Documentation Related To Cmmi Processes And Client Requirements, Ensuring Clarity And Compliance With Best Practices.
4. Offer Technical Guidance To Junior Developers By Sharing Knowledge On Citrix Virtual Desktops Essentials And Best Practices For Operational Support.
Skill Requirements
1. Strong Understanding Of Citrix Virtual Desktops Essentials And Related Technologies.
2. Proficient In Troubleshooting And Resolving Technical Issues Within Virtual Desktop Environments.
3. Familiarity With Cmmi Documentation Standards And Client Requirement Analysis.
4. Good Communication Skills To Effectively Collaborate With Clients And Team Members.
Other Requirements
1. Citrix Certified Associate � Virtualization (Cca-V) Certification Is Optional But Valuable
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