Job Summary and Mission
This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Tata Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to:
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks and executes store operations during scheduled shifts; organizes openings and closing duties as assigned
Provides quality beverages, whole beans and food products consistently for all customers by adhering to all recipe and presentation standards; or customized for customers, including changes such as temperature, quantity of ingredients or substituted ingredients
Follows health, safety and sanitation guidelines for all products
Follows and ensures shift team follows Tata Starbucks store operating policies, procedures and standards, including cash register/management practices as well as store safety and security, and ensures the safety of all other partners during each shift
Discovers and anticipates customer and store needs by constantly evaluating environment and customers for cues
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with customers / responding to their needs through clear and pleasant communication
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed; provides feedback to store manager on partner performance during shift
Creates a positive learning environment by providing clear, specific, timely and respectful coaching
to partners on shift to ensure operational excellence and to improve partner performance & contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
Recognizes and reinforces individual and team accomplishments by using existing organizational methods and by collaborating with store manager to find new, create and effective methods of recognition
Maintains regular and punctual attendance and meets required dress code
Works flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required
Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
Summary of Experience
Customer service experience in a retail or restaurant environment – 1 year
Experience in a role that requires constant interacting with and fulfilling the requests of customers – 6 months
Delegating tasks to other employees or coordinating the tasks of two (2) or more employees
– 6 months
Required Knowledge, Skills and Abilities
Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of the retail environment
Strong interpersonal skills
Ability to work as part of a team
Competencies
Achieving results
Helping others succeed
Living our Mission and Values
Winning with integrity
Making every customer feel special
Working together
Let us give you the opportunity to be part of something bigger than yourself. It is time for you #tobeapartner. Apply today!
Pay: ₹19,000.00 - ₹22,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
