Job Description – Telesales Head
Company: Soni Productions Pvt. Ltd.
Position: Telesales Head
Job Type: Full-Time
Location: Rajarajeshwari Nagar, Bengaluru
About Soni Productions
Soni Productions Pvt. Ltd. is a growing wedding and photography company specializing in weddings, maternity, newborn, baby, birthday, portfolio, and pre-wedding shoots. We are looking for a highly driven and experienced Telesales Head who can build, manage, and lead a high-performing telesales team while consistently achieving business targets.
Key Responsibilities
- Lead, manage, and motivate the telesales team to achieve daily, weekly, and monthly sales targets.
- Develop and implement effective sales strategies to maximize lead conversion and revenue.
- Monitor team performance through KPIs, call quality, productivity, and conversion reports.
- Conduct daily sales meetings, performance reviews, and coaching sessions.
- Recruit, train, mentor, and retain telesales executives.
- Ensure timely follow-up on all incoming leads and customer inquiries.
- Handle escalated customer concerns and support the team in closing high-value sales.
- Prepare daily, weekly, and monthly MIS reports and present performance updates to management.
- Coordinate with the Marketing, Operations, and Customer Support teams for smooth lead management.
- Analyze sales data, identify gaps, and implement corrective action plans.
- Maintain discipline, attendance, productivity, and adherence to company policies within the team.
- Drive continuous improvement in sales processes, customer experience, and team performance.
- Ensure accurate CRM updates and proper documentation of all customer interactions.
- Maintain confidentiality of business information, customer data, and sales strategies.
Required Skills & Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum 3–6 years of experience in Telesales, Sales, or Business Development.
- At least 2 years of experience leading a telesales or sales team.
- Strong leadership, people management, and team-building skills.
- Excellent communication and negotiation skills in English. Knowledge of Kannada, Hindi, Tamil, or Telugu is an added advantage.
- Strong analytical and reporting skills with proficiency in MS Excel and CRM software.
- Ability to work in a target-driven and fast-paced environment.
- Excellent problem-solving and decision-making abilities.
Key Performance Indicators (KPIs)
- Team sales achievement.
- Lead-to-sale conversion ratio.
- Revenue generation.
- Team productivity and attendance.
- Follow-up efficiency.
- Customer satisfaction.
- Call quality and compliance.
- Team retention and performance improvement.
Working Hours
- 11:00 AM – 8:00 PM
- 6 Days Working
- Rotational Weekly Off
Salary
(Based on experience and interview performance) + Attractive Performance Incentives.
What We Offer
- Attractive Incentive Structure.
- Career Growth Opportunities.
- Leadership Role in a Growing Organization.
- Professional and Supportive Work Environment.
- Performance-Based Rewards and Recognition.
Join Our Team
If you are passionate about leading sales teams, driving business growth, and delivering outstanding results, we would love to hear from you.
Soni Productions Pvt. Ltd.
1st Floor, Bharati Arcade, 214, BEML 3rd Stage, Remco BHEL Layout, Rajarajeshwari Nagar, Bengaluru – 560098
HR Contact:
+91 91887 14740
[email protected]
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
