WE ARE HIRING – LOUNGE MANAGER
Location: Tirupati, Andhra Pradesh
Company: Ten11 Hospitality Pvt. Ltd.
Position: Lounge Manager
Department: Operations / Hospitality
Employment Type: Full-Time | Permanent
Work Schedule: Shift-based, including weekends & holidays
ABOUT THE ROLE
We are looking for an experienced and customer-focused Lounge Manager to independently manage the day-to-day operations of our Tirupati Lounge.
The ideal candidate will be responsible for ensuring smooth lounge operations, excellent guest experience, team performance, food & beverage service, hygiene standards, inventory control, staff discipline, and compliance with company and airport/location requirements.
The candidate should be a strong people manager with excellent communication skills and hands-on experience in airport lounge, hospitality, hotel, restaurant, airline, or premium F&B operations.
KEY RESPONSIBILITIES
- Manage the complete day-to-day operations of the lounge.
- Ensure smooth and efficient functioning of all lounge activities.
- Maintain high standards of guest service, hospitality and customer satisfaction.
- Welcome and interact with guests and ensure a premium guest experience.
- Handle guest queries, complaints, feedback and service recovery professionally.
- Supervise and motivate the lounge team, including F&B, Front Office, Housekeeping and support staff.
- Prepare staff duty rosters and manage manpower deployment according to business requirements.
- Monitor attendance, grooming, discipline and performance of employees.
- Conduct daily briefings and ensure proper communication across shifts.
- Ensure food and beverage services are maintained as per company quality standards.
- Monitor food quality, presentation, availability and replenishment.
- Ensure proper hygiene, cleanliness and overall presentation of the lounge.
- Monitor inventory, stock levels, wastage and consumption.
- Coordinate with purchase, vendors, housekeeping, kitchen/F&B and other support teams.
- Ensure proper implementation of company SOPs, policies and operational standards.
- Monitor lounge equipment, furniture, amenities and other facilities and report maintenance requirements.
- Coordinate with airport authorities, clients, vendors and other stakeholders, wherever applicable.
- Ensure compliance with applicable safety, hygiene, security and operational requirements.
- Maintain daily operational reports, stock records, attendance records and other required documentation.
- Monitor revenue/cost-related operational parameters and minimize unnecessary wastage.
- Conduct regular checks and audits to ensure service and operational standards are maintained.
- Identify operational issues and take timely corrective action.
- Escalate critical operational, employee or guest-related issues to senior management.
- Ensure proper handover between shifts and maintain continuity of operations.
- Train and develop team members to improve service quality and operational efficiency.
REQUIRED SKILLS
- Strong leadership and team management skills.
- Excellent guest handling and customer service skills.
- Strong communication and interpersonal skills.
- Good knowledge of F&B and hospitality operations.
- Strong problem-solving and decision-making abilities.
- Good understanding of hygiene, grooming and service standards.
- Ability to manage a fast-paced, high-volume hospitality environment.
- Strong knowledge of MS Office and basic reporting.
- Ability to manage shifts, weekends and public holidays.
- Professional grooming and personality.
QUALIFICATION & EXPERIENCE
- Bachelor's degree / Diploma in Hotel Management, Hospitality Management, Aviation Hospitality, or a related field preferred.
- 4–7 years of experience in hospitality operations, preferably with at least 1–2 years in a supervisory/managerial role.
- Experience in Airport Lounge / Airline / Hotel / Restaurant / Premium F&B / QSR will be preferred.
- Candidates with experience in managing high-volume customer-facing operations will be given preference.
- Tirupati / Andhra Pradesh local candidates or candidates willing to relocate are preferred.
- Knowledge of Telugu and English will be an advantage.
WHAT WE OFFER
Competitive Salary
Staff Accommodation as per company policy
On-duty Food/Meal Facility as applicable
Career Growth Opportunities
Exposure to Premium Hospitality & Lounge Operations
Professional and Dynamic Work Environment
Interested candidates can share their updated CV at:
Mail Id:[email protected]
Contact Number:-9311087377
Subject Line: Application for Lounge Manager – Tirupati
Pay: ₹50,000.00 - ₹60,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
