Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Automation in Application Maintenance
Good to have skills : NA
Minimum
12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline processes and improve system efficiency through innovative approaches.
- Mentor junior team members to enhance their skills and support their professional growth.
- Coordinate cross-functional communication to ensure alignment and effective resolution of complex issues.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Automation in Application Maintenance.
- Strong problem-solving abilities with a focus on identifying root causes and implementing effective solutions.
- Experience in managing and supporting critical business applications in a fast-paced environment.
- Ability to work collaboratively with diverse teams to address multi-faceted technical challenges.
- Familiarity with monitoring tools and techniques to ensure system stability and performance.
- Excellent communication skills to articulate technical information clearly to various stakeholders.
Additional Information:
- The candidate should have minimum 12 years of experience in Automation in Application Maintenance.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
