- Formulate strategies, policies and broad objectives of the dealership in consultation with management colleagues and ensure the implementation of the same.
- Responsible for profitable after-sales business by establishment of mechanism for capturing every opportunity in the market i.e. improvement in customer retention.
- Responsible for recruitment of sufficient manpower as per the guidelines and development of individuals through trainings.
- Responsible for continuously assessing the capacity as per work load and planning of capacity requirement for future. Responsible for achievement of KPIs against the target set by Mercedes-Benz.
- Responsible for conflict handling and resolution of customer complaints up to the satisfaction of customers. Responsible for the successful implementation of the Processes, new systems and initiatives recommended by Mercedes-Benz India at your dealership.
- Develop a professional and sustainable complaint process as well as the interfaces, in the interest of the best possible customer support.
- Plan clear guidelines, rules of conduct and performance standards for complaint management.
- Monitor the performance of responsible managerial staff in service and logistics given corporate goals (e.g. on the basis of target agreements).
- Manage training and educational plans for all employees in Service and Logistics.
- Ensure regular and efficient communication with and between the employees, as well as conducting prepared, individual and annual employee appraisals.\
For any query contact @ 9878941946
Job Types: Full-time, Permanent
Pay: ₹80,000.00 - ₹100,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
Education:
Experience:
- Service Manager: 8 years (Preferred)
- Automobile: 10 years (Preferred)
Location:
- Jalandhar, Punjab (Preferred)
Work Location: In person
