Job Title: Academic Mentor (Online)
Location: Kozhikode ( Work From Office)
Employment Type: Full-Time
Job Summary
We are seeking dedicated and student-focused Academic Mentors to support and guide students throughout their academic journey. The Academic Mentor will be responsible for managing student engagement, monitoring academic progress, coordinating with parents, providing counseling and motivation, and ensuring a positive learning experience. The ideal candidate should possess excellent communication, counseling, and relationship management skills with a passion for student success.
Key Responsibilities
Student Management & Support
Handle and support students through online platforms and communication channels.
Build strong relationships with students and maintain regular interactions.
Address student queries, concerns, and academic challenges promptly.
Ensure students remain engaged and motivated throughout their learning journey.
Academic Progress Monitoring
Track students' academic performance and attendance regularly.
Monitor completion of assignments, assessments, and learning milestones.
Identify students requiring additional support and provide appropriate guidance.
Prepare and maintain progress reports and student performance records.
Parent Coordination
Act as the primary point of contact between students, parents, and academic teams.
Conduct regular follow-ups with parents regarding student progress and performance.
Communicate academic updates, concerns, and improvement plans effectively.
Community Management
Manage and moderate student communities across digital platforms.
Encourage participation in discussions, academic activities, and events.
Foster a positive and collaborative learning environment.
Counselling & Mentoring
Provide academic counselling and career guidance to students.
Motivate students to achieve their educational goals.
Support students in overcoming academic and personal challenges affecting performance.
Fee Collection & Follow-Up
Coordinate fee collection follow-ups with students and parents.
Ensure timely payment tracking and maintain collection records.
Work closely with the finance team to resolve payment-related concerns.
Reporting & Documentation
Maintain accurate student records and communication logs.
Generate periodic reports on student engagement, academic progress, and retention.
Update CRM and internal systems with relevant student information.
Required Qualifications
Bachelor's Degree in any discipline.
1-3 years of experience in Academic Mentoring, Student Counseling, Customer Success, Academic Coordination, or related roles.
Freshers with excellent communication skills may also apply.
Required Skills
Excellent verbal and written communication skills.
Strong interpersonal and relationship management abilities.
Student counseling and mentoring skills.
Problem-solving and conflict-resolution capabilities.
Good organizational and time-management skills.
Proficiency in MS Office, Google Workspace, and online communication tools.
Ability to work independently in a remote environment.
Preferred Qualifications
Any Degree (Preferring Science Background)
Experience handling online communities and student engagement programs.
Key Performance Indicators (KPIs)
Student retention rate.
Student satisfaction score.
Academic progress tracking accuracy.
Parent satisfaction and engagement.
Community participation and engagement levels.
Timely fee collection follow-ups.
Resolution of student concerns within defined timelines.
Pay: From ₹18,000.00 per month
Work Location: In person
