1. Sales and Revenue Management
- Target Achievement: Develop and execute sales strategies to meet or exceed monthly and annual showroom targets.
- KPI Monitoring: Track sales metrics such as footfall, conversion rates, and average ticket size.
- Sales Optimization: Encourage the team to upsell and cross-sell high-margin products like diamonds and precious gemstones. [1, 2, 3]
2. Team Leadership and Management
- Staff Training: Educate staff on product knowledge (karatage, gemstone quality, pricing) and advanced selling techniques.
- Performance Tracking: Monitor daily attendance, grooming, and individual employee performance through regular evaluations.
- Team Motivation: Conduct daily briefings and foster a competitive yet collaborative showroom culture. [1, 2, 3]
3. Customer Service
- Client Relations: Nurture strong customer relationships to drive repeat business, referrals, and VIP client retention.
- Complaint Resolution: Handle high-value transactions and professionally resolve any customer escalations or complaints. [1, 2, 3]
4. Inventory and Asset Management
- Stock Audits: Conduct regular, meticulous inventory audits to prevent shrinkage, pilferage, and internal losses.
- Security & Display: Ensure the secure handling, opening, and closing of precious metals and stone inventories.
- Merchandising: Maintain brand guidelines for visual displays, ensuring high-value items are prominently and safely showcased. [1, 2, 3]
5. Operations and Compliance
- Administrative Duties: Prepare daily/weekly reports, manage point-of-sale activities, and ensure billing/tax (e.g., GST) accuracy.
- Policy Adherence: Enforce company policies, health and safety regulations, and statutory compliance norms.
- Vendor/HO Coordination: Coordinate with supply chain and inventory teams for product replenishment and the launch of new collections. [1, 2, 3]
Pay: ₹400,000.00 - ₹500,000.00 per year
Ability to commute/relocate:
- Muzaffarpur, Bihar: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Jewelry sales: 4 years (Required)
Location:
- Muzaffarpur, Bihar (Required)
Work Location: In person
