ABOUT US
Vutto is a full-stack, phygital platform transforming the used two-wheeler market in India. We combine certified online listings with offline retail experience, in-house refurbishment, warranty support, and end-to-end documentation to deliver a seamless and trustworthy experience.
ABOUT THE ROLE
We are looking for a customer-focused and proactive key account executive to build strong relationships with clients, ensure they achieve value from our products or services, and drive customer satisfaction, retention, and growth. The ideal candidate will act as the primary point of contact for customers, resolve issues efficiently, and identify opportunities to improve the overall customer experience.
KEY RESPONSIBILITIES.
- Onboard new customers and provide product or service training.
- Understand customer goals and help them maximize the value of the product or service.
- Build and maintain long-term customer relationships through regular communication.
- Address customer queries and coordinate with internal teams to resolve issues promptly.
- Monitor customer health, engagement, and satisfaction.
- Conduct regular follow-ups and business reviews with customers.
- Identify opportunities for renewals, upselling, and cross-selling where appropriate.
KEY REQUIREMENT
- 2-3 years of experience in account management or in a customer relationship management.
- Good communication/convincing skills
- Graduation in any stream/ BBA preferred
- Good understanding of bikes/ and parts (preferred)
WHY JOIN US?
- Competitive pay
- Exciting opportunity to be part of high paced start-up.
- Great work culture.
- Health benefits
- Flexible work timings
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹32,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Are you based in Shahdara location or nearby?
- What is your CTC?
- Can you join within a week?
- Are you ok to work for 6 days a week?
Work Location: Hybrid remote in Dwarka, Delhi, Delhi
